Terms, Refunds & Privacy.

1. About Us

DiveRED is operated by Azure Diving Club, a licensed dive centre based in Hurghada, Egypt. By booking any service with us — including courses, day trips, shore dives, liveaboards, or add-ons — you agree to these terms. References to "we", "us", or "DiveRED" mean Azure Diving Club.

2. Bookings

Bookings are confirmed via WhatsApp or email. A booking is considered confirmed once you receive a written confirmation from us. We reserve the right to decline or cancel any booking at our discretion, in which case any payment received will be refunded in full.

We operate small-group trips and courses. Spaces are limited and are held on a first-come, first-confirmed basis.

3. Medical Fitness

Scuba diving and snorkelling carry inherent risks. Before any in-water activity, all participants must complete the relevant medical questionnaire (RSTC/PADI/SSI standard). If you answer yes to any medical condition, a physician's sign-off is required before diving. We reserve the right to refuse participation to anyone we reasonably believe poses a safety risk to themselves or others, without refund.

Minimum age: 10 years for Bubblemaker, 12 years for Open Water, 8 years for snorkelling. Parental consent is required for all under-18 participants.

4. Safety & Conduct

You agree to follow all safety briefings, instructor instructions, and dive centre rules at all times. Behaviour that endangers yourself or others — including diving under the influence of alcohol or drugs — will result in immediate removal from the activity with no refund.

DiveRED applies a strict no-touch reef policy. Guests who deliberately damage coral or harass marine life may be removed from the water and excluded from future bookings.

5. Equipment

Equipment provided by DiveRED is regularly serviced and inspected. You are responsible for any damage to hired equipment caused by negligence or misuse. You are welcome to use your own equipment; our team will check it before the dive for your safety.

6. Liability

DiveRED carries professional liability insurance and all guests are covered by short-term DAN dive accident cover for the duration of their booking. We are not liable for loss of personal property, pre-existing medical conditions that were not disclosed, or incidents arising from failure to follow instructions. We strongly recommend you hold personal travel insurance that includes scuba diving.

7. Weather & Force Majeure

We reserve the right to change or cancel any trip due to weather, sea conditions, or other circumstances beyond our reasonable control. In such cases you will be offered a reschedule or a full refund. We do not accept liability for costs incurred as a result of trip changes outside our control (e.g. flights, hotel nights).

8. Governing Law

These terms are governed by the laws of the Arab Republic of Egypt. Any disputes will be subject to the jurisdiction of the courts of Hurghada, Egypt.

9. Changes to These Terms

We may update these terms at any time. The current version is always at dive-red.com/legal. Continued use of our services after an update constitutes acceptance of the revised terms.

Cancellations by You

We understand that plans change. Our policy is designed to be fair while protecting the small team that prepares your trip.

Notice must be sent in writing via WhatsApp or email. The time of our written acknowledgement is the time the cancellation takes effect.

Cancellations Due to Weather or Safety

If we cancel a trip due to weather, sea conditions, or a safety concern, you will receive a full refund or a free reschedule — your choice. We never charge for conditions outside our control.

Medical Cancellations

If you are unable to dive due to a medical reason that was not known at the time of booking, and you can provide a physician's note, we will offer a full reschedule or a 75% refund regardless of notice period.

Liveaboard Bookings

Liveaboard trips are booked through our partner Celesta Liveaboards and are subject to their own cancellation policy, which will be communicated to you at the time of booking. DiveRED-specific add-ons (courses, guiding upgrades) follow our standard policy above.

How Refunds Are Paid

Refunds are paid by the same method as the original payment. Cash refunds are available at our base during opening hours. Bank transfer refunds are processed within 5 working days.